Once your order has been shipped, you will receive a shipping confirmation by email with your tracking number. You can track the delivery status of your order via the tracking link.
Please note: Tracking is not always updated in real time. There may therefore be delays in status updates, even if your parcel is already on its way.
If tracking is not updating
- First, wait 48–72 hours for a new update.
- The next update often only occurs when the parcel is scanned at the next distribution centre.
- If the status remains unchanged or the estimated delivery date has passed, contact us at support@familyandmoney.com with your order number.
If your tracking link does not work
- Try opening the link again at a later time.
- It may take some time for the shipment to be registered in the tracking system.
- Does the link still not work, or did you not receive a tracking number? Please contact us at support@familyandmoney.com with your order number.
If your delivery is delayed
- The displayed delivery date is an estimated date.
- Delays may be caused by high shipping volumes, the delivery service provider or customs clearance for international shipments.
- If your delivery is significantly delayed, please contact our support team at support@familyandmoney.com.