Yes, as a general rule, you are responsible for the costs of your return.
If you want to return an item because you do not like it or it does not fit
For returns from Germany
You have two options:
- Via our returns portal: Register your return via our Returns Portal. The cost of the return label will be deducted from your refund.
- With a shipping provider of your choice: You arrange the return shipment yourself and pay the shipping costs directly to the shipping provider.
Returns from other countries
- You arrange the return shipment yourself with a shipping provider of your choice. You are responsible for all customs and tax costs incurred for importing the goods into Germany (DDP).
If you received the wrong or a defective item
In this case, we will cover the return shipping costs after reviewing and confirming the case.
- Within 14 days of receipt: Submit your request via our Returns Portal.
- If this is not possible: Contact us at support@familyandmoney.com. Briefly describe the problem and attach clear photos of the item (e.g. in JPG or PNG format).
After reviewing your request, we will inform you about the next steps and provide you with a return label if necessary.