If your tracking shows “delivered” but you can't find your package, the following steps can help. In many cases, the package was left in a safe place or given to a neighbor.
First steps to find your package
Please check the following options first:
- Check the delivery location: Check whether the package was left at an agreed delivery location, such as in front of your door, in the garage, or in another safe place.
- Ask a neighbor: Your package may have been given to a neighbor or another person in your household.
- Check your notifications: Check whether you received a notification from the delivery service, for example by email, SMS, or in the tracking information. This may contain further details about the delivery location.
- Check the tracking information again: Sometimes delivery information is not updated correctly or is delayed. Therefore, check whether any further delivery details are available.
Still haven't found your package?
If you still can't find your package after following these steps, please contact our support team at support@familyandmoney.com.
Please include your order number and let us know that, according to the tracking information, your shipment was delivered, but you did not receive it. This will allow us to investigate the case and coordinate the next steps with you.