If you have just placed an order and would like to change your delivery address or contact details, please contact our support team as soon as possible at support@familyandmoney.com.
Whether a change is still possible depends on how far your order has already been processed. We will be happy to check whether we can help you.
What should you do?
- Contact our support team: Email us as soon as possible at support@familyandmoney.com. Include your order number and tell us which details you would like to change and what the correct details are.
- Wait for our reply: We will check whether the change is still possible and inform you of the next steps.
What happens if the order has already been shipped?
If your order has already been packed, we can generally no longer change the delivery address or cancel the order.
If your package cannot be delivered due to an incorrect or incomplete address, it will generally be returned to us by the delivery service. Once the package has arrived back with us, we will discuss the next steps with you.
Important information
- The sooner you contact us, the greater the chance that we can still make the requested changes.
- Changes are no longer guaranteed once your order has been processed or shipped.
- Changing your details in your customer account does not automatically affect orders that have already been placed.