We understand that you may change your mind after placing an order. As long as your order has not yet been prepared for shipping, you may be able to cancel it directly through our returns portal.
How do I cancel my order?
Open our Returns Portal and enter your order number and the email address you used when placing your order.
If cancellation is still possible, the option “Cancel order” will be displayed in the next step. Click it and follow the instructions on the website. Please note that the cancellation cannot be undone.
Once the cancellation has been completed successfully, you will receive an automatic confirmation by email.
If you encounter any problems during the process, please contact our customer service team (support@familyandmoney.com).
Important information:
- Only the entire order can be cancelled via the Returns Portal. It is not possible to cancel individual items. If you only want to cancel part of your order, you can find out more under “Can I change my order?”.
- If you have already registered a return for your order, the cancellation option is no longer available.