Did you order the wrong size or an incorrect item? We may still be able to change your order!
Please note: We cannot guarantee that changes will be possible. This depends on how far your order has progressed in the fulfilment process and whether the requested item is still in stock.
What do I need to do?
Please contact our customer service team as soon as possible at support@familyandmoney.com.
To help us process your request quickly, please include:
- Your order number
- The item you would like to change
- The requested size or replacement item
We will check whether the requested change is still possible and get back to you.
When can my order be changed?
Changes are only possible before your order enters the dispatch preparation process.
Once your order is being prepared for shipment, we can no longer make any changes. Therefore, please contact us as soon as possible after placing your order.
What happens if a change is no longer possible?
If your order has already entered dispatch preparation or the requested item is no longer available, we unfortunately cannot make the requested adjustment.
In this case, you can return the item(s) after receiving your order.
Want to know how to return your order? Check out our article "How can I return my order?" for step-by-step instructions.