If your package was damaged during transport or delivery, please proceed as follows:
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Inform our Support Team as soon as possible via our contact form or by email at support@familyandmoney.com.
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Report the damage immediately, and no later than 7 days after delivery, the relevant carrier branch. Please ask the carrier to provide written confirmation of the damage and forward it to us.
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Document the damage, in particular:
- Visible damage to the packaging
- Discrepancies in the number of items delivered
- Damage to the products
Please note: Reporting the damage to the shipping service provider within the deadline helps us process your case more quickly.